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21 July 2008

iPhone 3G: One Week Later

When the iPhone 3G was announced on 9th June, I was immediately convinced that I was going to get one. Then I realised it still had a crap camera, no MMS and would probably cost me an arm and a leg. And then I changed my mind again just last week and ended up queuing outside an O2 store in Sheffield on Friday, eagerly awaiting their 08:02 opening and the launch of the iPhone 3G in the UK. (Queuing was actually pointless as the store quickly ran out of its stock of just ten iPhones, but I was luckily given a tip-off at lunch time and managed to get one from another store.)

Anyway, I’ve now been using the phone for just over a week, so I thought I’d post some of my early and honest observations. I’m likely to go on a bit, so don’t read this on your iPhone because your battery will be dead by the time you’ve finished... ;-)

First impressions

It’s slick, easy to use, has a really smooth user interface, has some great features and, perhaps most importantly, it’s shiny! However, it does lack some features that many other phones have. And I’m not talking about a one billion megapixel camera (because the camera produces really good, sharp pictures), voice calling (who uses that?) or MMS (because I can live with using email instead); I’m talking about different profiles (e.g. silent, sleeping, work, meeting), the ability to delete individual text messages, display how many characters are remaining when sending an SMS to someone and other little things like that – but the innovative features definitely outweigh all these minor annoyances and these are all things that may still (hopefully) be added in future software upgrades.

App problems after first sync

Putting aside all the initial problems of getting my phone line activated with O2 and then activating the handset through iTunes, I was pretty happy with my new phone’s capabilities after playing with the App Store and downloading a few free applications. (If you’re interested: iPint, Alarm Free, Banner Free, BubbleWrap, TapTap Revenge, Facebook, Shazam and Midomi.) The problems came when I synced my iPhone with iTunes for the first time.

I don’t know whether the problem occurred because I had originally activated my iPhone on a different computer, but after syncing with my main desktop PC none of the apps I’d downloaded to my iPhone would work. Each time I clicked one of the icons, it opened the app for a second or two and then immediately closed it down again. After removing them from the iPhone and re-syncing, everything worked fine though.

Contact syncing issues

Given that my old Nokia N73 made a complete mess of my Outlook contacts when I tried to synchroise them, I decided to enter all my contacts into my iPhone manually with the intention of syncing them with either Outlook or my Google Contacts later. Last night, I decided to sync them back to a folder in Outlook (since my Google Contacts are a real mess due to all the times Gmail added people to my contacts just because I’d emailed them a couple of times). Oddly, not all of my contacts were transferred to Outlook. They were literally nowhere to be seen. I deselected the folder in iTunes, removed all my contacts and tried again. This time, iTunes managed to copy all my original contacts from Outlook to my iPhone – despite still not being able to see them all in Outlook!

After much confusion and experimentation with various configurations, I somehow managed to wipe all my contacts from my iPhone apart from the few that I could see in Outlook. So I then tried to sync with Google Contacts just to see what that would do. This was a complete waste of time because it synced all my Google Contacts, including the new “Suggested Contacts” groups which seems to include everyone I’ve ever emailed!

In the end, I decided to export a spreadsheet from Outlook based on my old N73 contacts, clean them up a bit and import them back into Outlook before syncing again. So far, everything looks good but this should have been so much easier! Things weren’t helped by the fact that iTunes has no contacts manager of its own which allows me to select which contacts to import (like it does for tunes and podcasts).

Something else I’ve noticed is that my contacts list can be pretty slow loading at times, although it does seem quicker when accessed through the Phone icon rather than the Contacts icon.

Visual Voicemail setup problems

Since I was porting my old mobile number across to O2, I waited until this had been done before I tried to setup my visual voicemail. After following the on-screen instructions, entering my chosen password and failing to save my greeting several times (the last step in the process would just keep reloading the page) I decided to phone O2 Customer Services. They suggested dialing 1750 to switch on Visual Voicemail (which I’d already done), switching it off and on again by dialing 1760 and then 1750 (which I’d already done) and even suggested a full software restore (which I had done before trying to setup it up for the first time). After being passed through two iPhone specialists, they decided I had a faulty handset and would need to return it. However, before I managed to hang up they suggested that I could dial 901 just to prove to myself that my voicemail was up and running. And guess what. Dialing 901 asked me to choose a password and record a greeting, after which my Visual Voicemail worked fine!

Actually, one further problem was that when I accessed my voicemail and selected a message, my screen was going black. After a few quick tests, it seemed this was due to my screen protector interfering with the proximity sensor. As a quick solution, I got my hole-punch and made three holes in the protector to line up with the light and proximity sensors which means everything now works fine! (And it doesn’t look as bad as it sounds either because you can’t see the holes for the case.)

3G and battery life

When the original iPhone was announced, many UK and European users were puzzled why the handset didn’t have 3G. In an interview with The Wall Street Journal last year, Steve Jobs basically said that they didn’t include 3G because the chipsets were too big and would drain the iPhone’s battery too quickly. I seem to remember people all over the world complaining about this, demanding that Apple should let its users make that decision for themselves. This time around, Apple added 3G and many users are choosing to switch it off to gain more battery life.

My last phone had 3G, and moving from a 3G device to a non-3G device would obviously be a step backwards for me, so I had no intention of buying the original iPhone whatsoever. Of course, the irony is that now I’ve got an iPhone 3G, I’m using it with 3G switched off most of the time in order to save battery life! Generally speaking, I don’t even notice the speed difference though. The websites I use a lot while I’m on the move – like Google Reader, Facebook and FF To Go – have all been optimized to make them fast to download on mobile devices (including the many first generation iPhones without 3G).

The main problem with the iPhone is that it’s such a great mobile device that you want to play with it all the time, and that obviously means the battery isn’t going to last very long!

If I discover anything else about the iPhone which I fancy sharing, I’ll be sure to make a short post about it straight away, instead of making one massive post like this each month, which is what I seem to have been doing recently...

[Image courtesy of Apple.]

Labels: gadgets, google, iphone, ipod, mobile, personal

9 Comments

22 July 2008 at 07:50 by  Chris  

22 July 2008 at 09:08 by  Christian Briddon  

22 July 2008 at 09:52 by  Anonymous  

22 July 2008 at 09:58 by  Anonymous  

22 July 2008 at 09:59 by  jon bradford  

22 July 2008 at 14:33 by  Tony Ruscoe  

22 July 2008 at 16:23 by  Anonymous  

22 July 2008 at 17:11 by  Tony Ruscoe  

22 July 2008 at 19:11 by  Anonymous